Term & Conditions
Any order placed by you at our website is deemed to have been placed in accordance with these Term & Conditions.
1. Eligibility:
To use the website, you must be 18 years or older or under the supervision of an adult. The use of the website for commercial purposes or as a third party on behalf of a user is not allowed unless it is explicitly told to us beforehand with the consent of the user. Any breach of these terms and conditions will lead to revocation of the order and other possible penalties. You shall not use this website if you are not competent to contract under the applicable laws, rules and regulations.
2. Pricing:
All prices posted on this website are subject to change without notice. Posted prices include all taxes and charges. In case of any additional taxes or charges the same will be mentioned on the website. All prices are maximum retail price unless specified otherwise.There are no extra taxes, hidden costs or additional shipping charges. The prices mentioned on the website are the final prices. However, if no one is available at the specified address at the time of delivery, we will reschedule the delivery but no refund on the 25% deposit will be made.
3. Cancellation Policy:
It is our policy to permit you to cancel the order until a contract has been made effective i.e. before we notify you via Email/Text/Phone call of dispatch of the order. When the 25% deposit is attained that is a written and legal binding that the order has been confirmed by the consent of the customer, hence, once an order is dispatched, no cancellations can take place. If any fraudulent transaction is suspected or a transaction is not in accordance with these Terms and Conditions, we reserve the right to cancel such order. We may also flag such suspected users of our website, deny access to them and even cancel any orders placed by them.
4. Payment:
KETO. ensures to provide ease of payment for its customer hence, we accept cash on delivery, Bank transfers, Online payment and many different options which are available at the time of checkout of any product. However, 25% deposit is accepted through cash when voucher is sent from keto.com.pk.
5. Returns and Refunds:
If for some reason you are not satisfied with the product delivered, please contact our customer service team at [email protected] within 3 days after delivery, however in case the claim is not made within the specified time, we are not responsible for the return or refund of the same. There will be no charge for the replacement or return of the items.
6. Intellectual Property:
All material contained on this website and/or associated to this service is owned by or licensed to KETO. This material includes, but not limited to, design, layout, look, appearance, graphics and contents. Reproduction of any of the same in any form is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
7. Delivery information:
Deliveries are made all across Pakistan. Any order booked for a delivery in the areas beyond the above mentioned areas will not be entertained and we do not accept any responsibility for non-delivery of the order.
8. Your Account:
Before you place an order, if you have any questions relating to these Terms and Conditions please contact our customer service team by e-mail at [email protected] to access some areas of the website, it is important to create an account and become a member of KETO. As per the agreement, in order to transact with Keto. you agree to provide us your correct, complete and up to date information including, but not limited to, your legal name, billing and delivery addresses, telephone number and you are required to promptly notify KETO. of any change in your Customer Registration Data at [email protected] Once you become a member, safeguarding and maintaining confidentiality of your account user name and password is your responsibility. Where a fraud is detected with your account or any other irregular activity, KETO. reserves the right at its sole discretion to cancel any offers, your orders and suspend/terminate the account.